Report: Banks look to offers, data to own mobile payments

 
June 10, 2013

Bankers see payments as their domain to own, according to research from Finextra. And they plan on deploying discounts and data as weapons in the fight to control the future of payments in order to provide services beyond the transaction.

In the new research more than 183 bankers were surveyed on what Finextra called "key issues" around monetizing mobile payments. 

Among the study's findings, 81 percent of banks are looking to add value beyond the transaction, including providing relevant offers to consumers at the point of sale. Additionally, two-thirds of respondents (67 percent) said they would like to own and manage customers' not just money, but everything else consumers use to hold value such as coupons and air miles.

Other findings of the survey include:

  • Forty-three percent said a mobile wallet offering is on the docket in the next six to 12 months
  • Sixty percent of respondents said a "trusted banking environment" — as opposed to a third party app — is where mobile payments rightly belong
  • Forty-nine percent would participate in some kind of an open industry wallet initiative

As for the future of "big data," nearly half (44 percent) of banks said they lack the resources to fully take advantage of it, and yet more than two-thirds of respondents said mobile monetization will be a key driver of big data usage, providing the insights necessary to provide consumers with targeted, personalized offers.

Read more about trends/statistics.


Topics: Mobile Banking , Mobile/Digital Wallet , Technology Providers , Transaction Processing , Trends / Statistics


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