Mall operator General Growth Properties is experimenting with SMS-based communication as a way to build loyalty and drive sales.

Will the wireless-enabled device bring iTunes into retail shops and airports?

How brands are finding value in real-time communication via the microblogging site.

Brands are finding value in real-time communication via the microblogging site.

Attendees shared tips and insights at the two-day Pizza Executive Summit that covered topics such as turnover and online ordering …

Tips and tools for extending your restaurants' mobile marketing reach.

The application will display a listing of up to 30 of the closest pizzerias, starting with the closest.

Today's point-of-sale systems are sophisticated business tools, but many retailers are still using them as glorified cash registers.

A recent Harvard Business Journal article suggests that few customers are profitable — and of the ones that are, most are not loyal.

Online ordering is taking over the restaurant industry as another way operators can add brand value.

A brand consultant argues that too much emphasis on search engine optimization has diminished the online shopping experience.

While attendance was down at this year's NRA Restaurant, Hotel-Motel Show, exhibitors say lead generation was quality over quantity.

QSRweb talks with a variety of vendors showcasing their new products at the show, which wrapped up May 19. 

There's a lot of buzz surrounding viral marketing — but retailers need to make sure to avoid these common missteps.

Employers may be tempted to stop recruitment and hiring to save money. However, this lockdown approach may do more harm than good.

As the economic recession pushes U.S. consumers away from credit, more are expected to rely on cash, debit and emerging payment options such as m-payments …

The small, high-end QSR chain is waging a successful, all-out assault on KFC's grilled chicken line.

How independent operators can survive and thrive during economic slumps.

A downloadable offer for two-piece grilled chicken meal jams Web site and stores across the country.

Web retailers that offer live text-chat assistance can increase conversion and generate word-of-mouth, but poor or dishonest execution can spell disaster …