Wells Fargo is testing voice recognition for use in mobile banking, according to The Charlotte Observer.

The newspaper reported that Wells Fargo began the technology in its mobile banking app with employees using their real bank accounts in summer 2013. Brian Pearce, Wells Fargo's head of mobile technology, told the newspaper that the bank doesn't yet have a timeframe for rolling out voice recognition to its 12 million mobile banking customers.

Nor has Wells Fargo specified the devices on which its voice recognition application will be available, the newspaper said. Pearce told the newspaper that voice recognition apps would enable customers to quickly and easily find out how much they had spent at grocery stores in the previous month, for example, a process that would be quite complicated using standard mobile banking apps.

Other financial institutions experimenting with voice recognition for mobile banking include U.S. Bank and USAA.

In April 2013, U.S. Bank announced an employee trial of a mobile feature that will allow U.S. Bank FlexPerks Travel Rewards Visa Signature customers to use their voice to view account balances, search transactions and make a payment on their accounts in the FlexPerks mobile app. U.S. Bank's voice command feature is powered by Nuance's Nina Mobile voice-based virtual assistant technology.

Learn more about mobile banking.

Related Content

User Comments – Give us your opinion!
Products & Services

Total-Mobile Swipe

http://global.networldalliance.com/new/images/products/6203.png

6203/Total-Mobile-Swipe

White labeled mobile payment platform

http://global.networldalliance.com/new/images/products/6117.png

6117/White-labeled-mobile-payment-platform

Advertising & OTO Marketing System – WWS One to One Marketing …

http://global.networldalliance.com/new/images/products/6215.png

6215/Advertising-OTO-Marketing-System-WWS-One-to-One-Marketing-Campaign-Manager

Agency Banking

http://global.networldalliance.com/new/images/products/7043.png

7043/Agency-Banking

Total-Mobile Merchant Services

http://global.networldalliance.com/new/images/products/6199.png

6199/Total-Mobile-Merchant-Services

Managed API Exposure

http://global.networldalliance.com/new/images/products/7051.png

7051/Managed-API-Exposure

Unified Payment API

http://global.networldalliance.com/new/images/products/6119.png

6119/Unified-Payment-API

Total-Customer Service

http://global.networldalliance.com/new/images/products/6205.png

6205/Total-Customer-Service

Cellum Bill Payment

http://global.networldalliance.com/new/images/products/6739.png

6739/Cellum-Bill-Payment

Qwick Codes Mobile Wallet

http://global.networldalliance.com/new/images/products/4294.png

4294/Qwick-Codes-Mobile-Wallet

VAS Show London 2014
ATM & Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.