Analysts at Javelin Strategy and Research have identified their top 10 transformational trends for 2013 in payments, banking, mobile and security. According to Javelin, the trends point to a constantly evolving financial services arena where mobile and social media are both an asset and a challenge.

One of the biggest trends for FIs, and one that brings with it a host of issues, is the evolution of "omnichannel" banking, which allows customers to access their accounts through whichever tool they prefer at any time they choose.

"To correct current shortcomings, FIs will need to change their perception of omnichannel banking as necessary rather than novel," said Mary Monahan, EVP and research director of mobile at Javelin.

"Moreover, for FIs to increase or even maintain their competitive positions, they need to invest in developing an integrated architecture wherein data and platforms can seamlessly converge while enhancing the quality of the brand experience."

The growth of multi-channel banking, especially mobile banking and payments has a downside, though. Thanks in large part to consumers carrying unsecured phones, malware will go mobile, Javelin said. This will give rise to a new vector for attacks on banks' infrastructure.

"FIs and other organizations with a vested interest in the security of the mobile channel will be best served through a partnership with security vendors with the goal of increased adoption of mobile security software," said Al Pascual, Industry Analyst of Security, Risk and Fraud at Javelin. "Deputizing consumers through education on mobile security threats and encouraging use of anti-malware, firewall protection and other security solutions will have far-reaching benefits."

For more stories like this, visit the trends/statistics research center.

Related Content

User Comments – Give us your opinion!
  • Margaux Panlilio
    39033211
    mPowa (www.mpowa.com) for me will be the top MPOS provider in the UK and US. :)
Products & Services

Software Solutions

http://global.networldalliance.com/new/images/products/6039.png

6039/Software-Solutions

IPAD® PIN Transaction Device

http://global.networldalliance.com/new/images/products/4297.png

4297/IPAD-PIN-Transaction-Device

Mobile Money Cash Solution

http://global.networldalliance.com/new/images/products/6415.png

6415/Mobile-Money-Cash-Solution

Direct Operator Billing

http://global.networldalliance.com/new/images/products/6031.png

6031/Direct-Operator-Billing

White labeled mobile payment platform

http://global.networldalliance.com/new/images/products/6117.png

6117/White-labeled-mobile-payment-platform

Premium SMS Billing (P-SMS) and Short-Codes

http://global.networldalliance.com/new/images/products/4525.png

4525/Premium-SMS-Billing-P-SMS-and-Short-Codes

mMoney

http://global.networldalliance.com/new/images/products/7039.png

7039/mMoney

Cellum M-Commerce

http://global.networldalliance.com/new/images/products/6735.png

6735/Cellum-M-Commerce

Agency Banking

http://global.networldalliance.com/new/images/products/7043.png

7043/Agency-Banking

Advertising & OTO Marketing System – WWS One to One Marketing …

http://global.networldalliance.com/new/images/products/6215.png

6215/Advertising-OTO-Marketing-System-WWS-One-to-One-Marketing-Campaign-Manager

Wallet Wars
CONNECT 2014 Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.